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Frequently Asked Questions

Top Queries Shipping, Order Tracking & Delivery Refund and Cancellation Policy Returns and Exchange Sign Up and Login

If you receive an e-mail, a call from a person/association claiming to be from ChicBesty seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at ChicBesty or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a 'Top ChicBesty customer' and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I'm calling from ChicBesty. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 - 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT - 1 to 3 business days post refund initiation
  • ChicBesty Credit - Instant
  • Online Refund - 7 to 10 days post refund initiation, depending on your bank partner

You can send the return to below address:

SANCTA MARIA ECOMMERCE PRIVATE LIMITED,

#401, 3RD FLOOR, ABOVE GUNDU PALAVE, NEXT TO SBI BANK,SHEEGHALLI VILLAGE ROAD,

KANNAMANGALA POST, BENGALURU, KARNATAKA, 560067, INDIA

To redeem ChicBesty Points, you will have to continue shopping with us on App/M-site/Website. In case, you don't have access to the App/Website or M-site, don't worry, your ChicBesty Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)

A Delivery Charges of Rs. 99/- will be applicable to the orders under Rs. 999/-, and Rs. 49/- will be applicable for the orders under Rs. 499/-.

  1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the delivery charges, if paid online.

  2. If you return an order delivered to you, order Delivery Charges will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on ChicBesty 's Returns Policy. For accounts whose return behavior violates our fair usage policy, Delivery Charges will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect Delivery Charges of INR 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

Please tap on "My Orders" section under main menu of App/Website/M-site to check your order status.

You can find out if ChicBesty delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on "Check Delivery options" and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

All orders placed on ChicBesty are dispatched through our own courier service - Sancta Maria Logistics or through other courier partners such as India Post, Bombax, Delhivery, Blue Dart, FedEx, DTDC The Professional Couriers, Gati, Aramex, Xpressbees, Shree Maruti couriers, Shree Tirupati couriers, Safexpress, Cart2India, FirstFlight, Ship Economy or Spoton

No. At this point, ChicBesty delivers products only within India.

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information's like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under 'My order' section of App/Website/M-site

Tap on "My Orders" section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

ChicBesty's returns and exchange policy gives you an option to return or exchange items purchased on ChicBesty for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of ChicBesty credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on ChicBesty for same or different sizes of same style or for any other item of the same or different value from ChicBesty within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

  • In the rare event of your finding a manufacturing defect can only be returned/exchanged within 7 days of delivery. Please check each product size guide carefully before purchasing the product.

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy,

a) If you choose to exchange the item purchased by you on ChicBesty within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange item purchased by you on ChicBesty for any other item of the same or different value from ChicBesty. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by ChicBesty as the case may be, for an exchange.

d) Applicable refund for exchange will be trigger post successful pick of original item from you.

6) Exchanges are only allowed for pincodes which are serviceable for an exchange.

7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (as defined under 'Terms of Use') is not applicable to exchanged orders.

10) ChicBesty shall reserve the right to restrict exchange of the items purchased on ChicBesty if customer in any way breaches or misuse this policy, as determined in ChicBesty's sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

11) ChicBesty will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, ChicBesty would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

You can return products purchased from ChicBesty within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

  • Create a 'Return Request' under "My Orders" section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return' button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

  • We offer pick-up facility in selected locations basis our courier serviceability.

  • If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for "Pick-up" mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page.

We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

If you would like to exchange products purchased from ChicBesty, please follow below mentioned steps:

  • You can create exchange for products purchased from ChicBesty within the specified return/exchange period (check product details page for the same) under "My Orders" section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

  • Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.

  • Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  • At any time, you can track the status of your exchange requests under "My Orders" of App/Website/M-site.

For refunds taken into Bank Account (via IMPS), your refund will reflect in your account within 1 to 3 business days once it has been initiated at the doorstep. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

After the refund has been initiated by ChicBesty as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

  • NEFT - 1 to 3 business days post refund initiation
  • ChicBesty Credit - Instant
  • Online Refund - 7 to 10 days post refund initiation, depending on your bank partner
  • PhonePe wallet -Instant

Please note, ChicBesty initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a ChicBesty warehouse. In case of any refund discrepancies, ChicBesty may at its sole discretion, request you to share with us a screenshot of your bank statement.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.
  • The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.

    This is subject to your returns being inspected and successfully processed upon receipt at our end.

You can send the return to below address:

SANCTA MARIA ECOMMERCE PRIVATE LIMITED,

#401, 3RD FLOOR, ABOVE GUNDU PALAVE, NEXT TO SBI BANK,SHEEGHALLI VILLAGE ROAD,

KANNAMANGALA POST, BENGALURU, KARNATAKA, 560067, INDIA

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and ChicBesty assumes no liability in this regard. For more details, please call our customer care.

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and ChicBesty assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

You can create your account on ChicBesty by entering Email Address and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your ChicBesty account.

You can log in to your account and change it from your Profile > Edit Profile.

Account recovery is the process of getting access to your account in case you have forgotten password. This can be done by in 'Reset your password' page by providing at the time of creating valid email address.

ChicBesty locks accounts for a specified time period or permanently in case there are too many failed login attempts to your account. This is for the security of your account. You should be able to gain access back to your account by resetting your password or call customer care for further help.